You finished signing up and landed on a screen that says "Waiting for approval!". Nothing has gone wrong. Your account has been created and it is sitting in a queue.
Why this happens
Some companies choose to have an administrator approve new CHOYS accounts before they go live. If yours does, everyone who signs up sees this screen — it is not about you specifically, and it does not mean anything is wrong with your details.
Companies that do not require approval skip this entirely. Their new joiners go straight in and see a welcome reward of CHOYS Coins and XP.
Who approves you
An administrator at your own organisation — usually someone in your HR or People team. They approve requests from the CHOYS Admin Portal. We cannot approve your account for you, because it is your employer's programme and their decision.
How long it takes
That depends entirely on your company and how often they check the queue. Some administrators clear it every morning; others do it weekly. There is no fixed wait we can promise you.
What to do while you wait
Not much, honestly — and you do not need to sign up again. Creating a second account with the same work email will not speed anything up. Leave the first request in the queue and come back later.
If it is taking too long
Message your HR or People team directly and say you have signed up for CHOYS and are waiting for approval. That is the fastest route by a wide margin. A quick message on your usual work chat usually does it.
Still stuck after speaking to HR? Tap Get Help on the sign-up screen to reach us via WhatsApp or the website, or email help@getchoys.com.