Stuck at any point — during sign-up or day to day? Help is built into CHOYS. Here is which route to use.
Ask the CHOYS support assistant
Open Help in the app or on the web and type your question into "Ask about CHOYS support…". The assistant answers instantly and can help with the app, wellbeing programmes, challenges, rewards, benefits, access codes and bug reports. Tap New chat to start a fresh conversation.
Email us
Prefer to write it down, or need to attach a screenshot? Email help@getchoys.com. Send it from your work email if you can — it saves us a round trip working out which account you mean.
Use Get Help at sign-up
If you cannot get into CHOYS yet, you cannot use the in-app assistant. That is what Get Help is for: it sits right on the sign-up and verify screens, and reaches CHOYS via WhatsApp or the website.
What helps us help you
When you write in, a few details save a lot of back and forth:
- Whether you are using the mobile app or the website
- Your phone or browser, if it looks like a display problem
- What you were doing when it went wrong
- A screenshot, if there is something to see
You do not need to diagnose it. "I tapped Complete Task and nothing happened" is a perfectly good bug report.