These are two different things, and it is worth being clear which one you want before you ask.
Deactivating
Deactivating switches off access to your CHOYS account. Once an account is deactivated, that person can no longer sign in and use CHOYS.
Deleting
Deleting is a request about your personal data rather than about access. It is handled as a separate request, and we will confirm with you what it covers before anything is done.
How to deactivate
You can manage and deactivate your account from Settings in the CHOYS mobile app. Your HR administrator can also deactivate an account from the CHOYS Admin Portal — so if you would rather they handled it, ask them.
How to ask for deletion
Email help@getchoys.com from your work email address and tell us you want your CHOYS account deleted. Using the address on the account helps us confirm the request is really from you.
A few honest points
- Your employer runs the programme. Your account is part of your organisation's CHOYS programme, so some decisions sit with your HR or People team rather than with us.
- Taking a break is allowed. If the problem is that CHOYS is noisy, you can turn notifications down instead. See Notification settings.
- Ask before you act if you are unsure. It is much easier to answer your question first than to undo something afterwards.