Leaving your organisation or going on a break? You can deactivate your CHOYS account at any time through the app itself.

Understanding Account Deactivation on CHOYS

• Deactivating your CHOYS account is not the same as deleting your account.

• Deactivation renders your account inactive, but it does not permanently delete your user data.

• Personal information including email address, full name, job titles, birth dates, and CHOYS Profile information will not be deleted if you deactivate your account.

• Once you’re back from break or you’d like to rejoin the organisation, you can ask your primary owner/administrator to reactivate your account.

What is Personal Information?

Here’s what’s included in the employee data on the CHOYS app:

• Full name
• Job title
• Birth date
• Email address
• CHOYS Profile information

The above information is controlled by the primary owner/administrator. Your personal information will not be deleted if you’ve deactivated your account.

How to Deactivate Account on CHOYS?

The following process outlines how users can deactivate their CHOYS account:

1. Open the CHOYS app and go to your profile by clicking on your avatar.
2. Go to settings on the top right.
3. Select 'Manage Your Account'.
4. Select 'Deactivate Account'.

Your account will be successfully deactivated. Contact your primary owner/administrator if you want to reactivate your account.

*Deactivation renders the account inactive but does not permanently delete user data.

Deleting Your CHOYS Account

Unlike deactivation, deleting your CHOYS account is a permanent action. Once deleted, accounts cannot be recovered.

The process for account deletion on CHOYS is simple, however, it requires the approval of your primary owner/administrator. The CHOYS team gets the approval from your primary owner/administrator once you choose to 'Delete Account' on the CHOYS app.

To know more about how to delete your CHOYS account permanently, read the following help article:

Delete account on CHOYS