How to enable steps tracking on CHOYS?

For Google Fit/Android Users

1. My daily steps are not reflected in the CHOYS app. How can I fix this?

Try the following troubleshooting steps:

• Wait a few minutes, as steps may take some time to update.
• Close and reopen the CHOYS app to refresh your step count.
• Check if the email linked to Google Fit (your personal email) matches the one used in CHOYS.
• If the emails do not match:
  • Go to Google Account Settings → Third-party apps & services.
  • Remove CHOYS from connected apps.
  • Reinstall the CHOYS app and grant access again using the correct email.

2. How do I connect Google Fit with the CHOYS app?

• Open the CHOYS App and go to the Home Screen.
• Tap "Connect to Google Fit", which will open a consent prompt.
• Select the correct Google Fit account (typically your personal email, not your work email).
• Grant the necessary permissions for CHOYS to sync step data.

3. How to sync Google Fit data with CHOYS?

If your steps are not syncing, follow these steps:

• Open Google Fit and check which email is linked.
• Ensure that the same email is used to grant access to CHOYS.
• If a different email is used, CHOYS will not sync steps. Follow the steps below to change your Google Account.

4. How to Change Google Account for Google Fit in CHOYS

Step 1: Disconnect the Old Google Account from CHOYS

• Open Google Account Settings on your old Google Account.
• Click the Security tab.
• Scroll down to Your Connections to third-party apps & services and click See all Connections.
• Find CHOYS App in the list.
• Select CHOYS and click See details.
• Click Remove all access to disconnect CHOYS from your old Google Account.

Step 2: Connect CHOYS with Your New Google Account

• Open the CHOYS App.
• Go to Settings and tap Connect to Google Fit.
• Select your new Google Account when prompted.
• Grant the necessary permissions for CHOYS to sync step data from Google Fit.

5. I still can’t sync my steps after following the above guidelines, what to do?

If syncing issues persist, try clearing your app cache and data:

• Go to Device Settings → Apps → CHOYS.
• Select Storage and tap Clear Cache.
• If the issue persists, tap Clear Data (this may require logging in again).

6. Why do my steps in Google Fit not match the CHOYS step count?

• Syncing may take some time, so wait a few moments.
• Pull down on the CHOYS home screen to refresh.
• Close and reopen the CHOYS app to force an update.

7. How often do Google Fit steps sync with CHOYS?

• Steps sync every time you open the CHOYS app.
• To keep your step count updated and earn rewards, open the app regularly.

For Apple Health Users

My daily steps are not reflected in the CHOYS app. How can I fix this?

• Wait a few minutes for syncing.
• Pull down on the home screen to refresh.
• Close and reopen the app.

How do I connect Apple Health with the CHOYS app?

• On the home screen, tap "Connect to Health App," which will open a consent prompt to link Apple Health with CHOYS.

How often do Apple Health steps sync with CHOYS?

• Steps sync every time you open the CHOYS app. Ensure you open the app daily for updates.

Why do my steps in Apple Health not match the CHOYS step count?

• Syncing may take some time. Please wait a few moments, refresh the home screen by pulling down, or reopen the app.

Do I need to keep the app open for steps to sync?

• Yes. Keep the app open for 10–15 seconds to ensure steps sync properly.

I reset my phone or reinstalled the app. Do I need to reconnect with Apple Health?

• Yes, you will need to reconnect Apple Health with CHOYS.

Step Duels FAQs

How does a duel work?

• You invite a colleague to a duel. Once they accept, the duel starts the next day.
• The system allows time for users to open the app and sync their steps.
• Results are calculated after 1 day, and the winner is declared on the following day.

What happens if a duel invitation is not accepted?

• The invitation expires at the end of the day.

How many duels can a user have active at a time?

• You can have up to 2 active duels at a time.

When is a duel reminder sent?

• A reminder is sent on the day results are being calculated, prompting users to open the app and sync their steps.

How long does each duel last?

• Invitation Stage: You invite a user (1 day).
• Duel Day: Step tracking happens on this day (1 day).
• Result Calculation Day: Users can open the app to sync steps (1 day).
• Winner Declared: The winner is announced at the end of the result calculation day.

When is the winner declared?

• The winner is declared 1 day after the duel ends.

What push notifications are sent during a duel?

• Invitation Notification – Users receive an invite they can accept/reject.
• Duel Acceptance/Rejection Notification – Sent to the challenger.
• Duel Day Nudge – Users can send a nudge notification to their opponent.
• Result Calculation Reminder – Sent to remind users to sync steps.
• Winner/Loser Notification – Declares the result of the duel.
• Congratulate the Winner – Losers can send a congratulatory notification to the winner.

My daily steps are not reflected in the CHOYS app. How can I fix this?

1. Wait for some time, as steps may take a while to update.
2. Close and reopen the app to refresh the step count.
3. Ensure that the email linked to Google Fit (your personal email) matches the one used in the CHOYS app when granting access. Apple Health is linked to device and there is no email concept.
4. If the emails don’t match, go to "Third-party apps and services" in your Google Account settings, remove CHOYS, reinstall the app, and grant access again using the correct email.

How do I connect Google Fit with the CHOYS app?

On the home screen, tap "Connect to Google Fit", which will open a consent prompt. Ensure that the email used in the consent popup matches your Google Fit email (usually your personal email, not your workspace email).

How do I connect Apple Health with the CHOYS app?

On the home screen, tap "Connect to Health App", which will open a consent prompt to link Apple Health with CHOYS.

How often do Apple Health and Google Fit sync with the CHOYS app?

Steps sync every time you open the CHOYS app. Make sure to open the app regularly to update your step count and earn rewards.

How often does my step count update in the app?

Your step count updates whenever you open the CHOYS app. Be sure to open the app daily to sync your steps.

Why do my steps in Google Fit or Apple Health not match the CHOYS step count?

Syncing may take some time. Please wait a few moments, refresh the home screen by pulling down, or reopen the app.

The app says I’m connected, but my steps aren’t showing. What should I do?

Try the following:

• Wait a few minutes for syncing.
• Pull down on the home screen to refresh.
• Close and reopen the app.
• For Google Fit, ensure your account email matches the one used in CHOYS.

Can I sync past steps if I forgot to connect my app earlier?

No need! CHOYS automatically syncs steps from the last time you opened the app.

I reset my phone or reinstalled the app. Do I need to reconnect with Google Fit/Apple Health?

Yes, you will need to reconnect to Google Fit or Apple Health.

My phone recorded steps, but they were not counted in the challenge. What’s wrong?

You must join a challenge before it ends. Steps recorded after the challenge ends will not count towards its progress.

Do I need to keep the app open for steps to sync?

Yes. Keep the app open for 10–15 seconds to ensure steps sync properly.

How do I refresh my step count manually?

Pull down on the home screen to refresh your step count.

How does a duel work?

You invite a colleague to a duel. Once they accept, the duel starts the next day. The system gives users time to open the app and sync their steps. Results are calculated after 1 day, and the winner is declared on the following day.

What happens if a duel invitation is not accepted?

The invitation expires at the end of the day.

How many duels can a user have active at a time?

You can have up to 2 active duels at a time.

When is a duel reminder sent?

A reminder is sent on the day results are being calculated, prompting users to open the app and sync their steps.

How long does each duel last?

A duel follows this cycle:

1. Invitation Stage: You invite a user (1 day).
2. Duel Day: Step tracking happens on this day (1 day).
3. Result Calculation Day: Users can open the app to sync steps (1 day).
4. Winner Declared: The winner is announced at the end of the result calculation day.

When is the winner declared?

The winner is declared 1 day after the duel ends.

How frequently are steps calculated during a duel?

Steps are calculated whenever the app is opened.

What are the different stages of a duel challenge?

1. Invitation Stage – You send a duel request.
2. Duel Day – Steps are tracked for this day only.
3. Result Calculation Day – Users can sync their steps from the previous day.
4. Winner Declared – The winner/loser is announced.

What push notifications are sent during a duel?

1. Invitation Notification – Users receive an invite they can accept/reject.
2. Duel Acceptance/Rejection Notification – Sent to the challenger.
3. Duel Day Nudge – Users can send a nudge notification to their opponent.
4. Result Calculation Reminder – Sent to remind users to sync steps.
5. Winner/Loser Notification – Declares the result of the duel.
6. Congratulate the Winner – Losers can send a congratulatory notification to the winner.